Your orders are usually dispatched within 3 working days of receipt of payment. Depending on your destination, delivery times via the carrier then vary from 2 to 7 working days.

As soon as your order is dispatched, you will receive a confirmation email containing your tracking number. If you cannot find it, please check your spam folder before contacting us.

We work with DPD and Chronopost for deliveries within France and Europe, and with DHL for international destinations (Switzerland, the United Kingdom, Norway and other non-EU countries).

• DPD Point Relais Europe, €3.99 incl. VAT, free on orders over €100
• DPD Home Delivery Europe, €4.99 incl. VAT
• DPD Home Delivery Worldwide, from €16 incl. VAT
• Chronopost Express France Collection Point, from €9 incl. VAT
• Chronopost Express France Home Delivery, from €10 incl. VAT
• Chronopost Express Europe, from €15 incl. VAT
• DHL International Destinations, from €16 incl. VAT

Delivery charges cover the full preparation of your order (selection and checking of products, packaging, labelling) as well as the eco-tax.

1. Please check your spam or junk mail folder.
2. Log in to your account at afteressentials.com → My Orders to find the tracking number and status.
3. If your order appears but without a tracking number, this means it is still being prepared; please allow 24 to 48 working hours.
4. If nothing appears, check that you haven’t made a typo in your email address when placing the order, then contact us via our contact page with your name and the order date.

This happens quite often, but it’s almost always sorted out. Here’s what to do:

1. Check with your neighbours and look outside your front door or in your letterbox (the delivery driver sometimes leaves parcels without ringing the doorbell).
2. If you’re using a collection point, take a form of ID with you; the parcel is sometimes marked as ‘delivered’ upon arrival at the collection point, not when handed over to the customer.
3. Wait 48 working hours: couriers sometimes mark the status as ‘delivered’ in advance.
4. After this time, please contact us with your order number and tracking number. We will open an enquiry with DPD, Chronopost or DHL (please allow 5 to 10 working days) and will either resend your parcel or issue a refund depending on the outcome.

Please contact us via our contact page, providing your order number and photos of the parcel and the product. We will replace the product and hold the carrier (DPD, Chronopost or DHL) liable.

Not necessarily. Carriers may go several days without updating the status, particularly during busy periods (Christmas, sales, Black Friday) or whilst the parcel is in transit between sorting centres. As a rule of thumb: if the tracking information hasn’t changed for more than five working days after dispatch, please contact us and we will get in touch with DPD, Chronopost or DHL directly.

This is only possible if the order has not yet been dispatched. Please contact us as soon as possible via our contact page, stating your order number and the full new address. Once the parcel has been handed over to the carrier, you can change the delivery address directly on their website (Chronopost, DPD, DHL) via your tracking portal.

Yes. We deliver throughout the European Union (via DPD and Chronopost) and internationally via DHL to Switzerland, the United Kingdom, Norway and other destinations outside the EU. The available options are displayed at checkout based on your address, starting from €16 (including VAT) for DHL.

Please note: for deliveries outside the EU, customs duties and local VAT may apply and are payable by the recipient.

Please contact us via our contact page, providing your full address. We will be happy to reply and, where possible, find a suitable delivery option for your country.

Most couriers (Chronopost, DPD, DHL) allow you to enter delivery instructions directly on their website using your tracking number. This is the most reliable method: instructions added in the order comments are not automatically passed on to the delivery driver.

We offer free delivery to DPD collection points (Europe) on orders of €100 or more (including VAT). Other delivery methods (DPD Home Delivery, Chronopost Express, DHL) are subject to a charge, even if your order exceeds this threshold. Please check the delivery method selected at checkout: if you have chosen a Home Delivery or Express service, it is normal for charges to apply.

You have 30 days from the date of receipt of your order to return an item to us. The product must be returned in new condition, unworn, unwashed, with its original labels and in its original packaging.

This depends on the delivery country:

• France and the European Union (DPD/Chronopost deliveries): returns are free of charge within 30 days. A prepaid label is included in your parcel or available on request.
• International destinations outside the EU (Switzerland, the United Kingdom, Norway and other countries delivered via DHL): returns are at your expense (packaging, shipping label, postage and any return customs charges). We will assist you with the process but do not cover the costs.

Depending on your delivery country and the carrier used for your order, a prepaid return label may be included in your parcel. If you cannot find a return label in your parcel, please contact us via our contact page: we will email you the correct label for your country.

The procedure:

1. Before posting your parcel, please notify us via our contact page, providing the details below. This step is essential: it allows us to track your return and speed up your refund.
2. Prepare your parcel with the item (new, unworn, with original tags) in its original packaging.
3. Stick the prepaid label onto the parcel and drop it off at a DPD or Chronopost collection point, as indicated on the label provided.
4. Once our logistics team has received and checked the return, we will process the refund (within 3 to 5 working days).

Information to send us via our contact page:

Subject: Return request, Order #XXXXX

Hello,

I would like to return all or part of my order #XXXXX placed on [DD/MM/YYYY].

Item(s) to be returned:
[Reference / size / quantity]
, [Reference / size / quantity]

Reason: [size / does not fit / faulty / other]

Kind regards,
[First name Surname]

For these destinations, you are responsible for the return shipping costs (we do not issue prepaid DHL labels as the costs and process are too burdensome for us; thank you for your understanding).

1. Please contact us via our contact page, providing your order number, the items concerned and the reason for the return; we will confirm the return address and our recommendations regarding the carrier.
2. Arrange the shipment via the carrier of your choice; we recommend a tracked and insured service, with a customs declaration stating ‘returned goods’ to avoid customs charges upon our receipt.
3. Upon receipt and inspection, we will process the refund for the product (initial and return postage costs are not refunded).

We do not offer direct exchanges. The quickest way is:

1. Place a new order for the item you want (size, colour).
2. Return the original item following the procedure above (FR/EU or DHL).
3. We will refund the returned item as soon as we receive it.

This process means you don’t have to wait for stock to become available when you return the item.

The refund will be processed within 3 to 5 working days of our logistics team receiving and checking the parcel. It may then take your bank a further 2 to 5 working days to credit your account (up to 30 days in theory, depending on the bank). You will receive a confirmation email as soon as the refund has been processed on our end.

There are two possible reasons:

• You did not contact us before sending the return: we may not have been able to link your parcel to your order. Please contact us now via our contact page with your order number and proof of posting (receipt from the collection point / return tracking number).
• We were notified: please send us the proof of posting; if the parcel has reached us, we will process the refund immediately. If the tracking shows that the parcel has not been delivered to us, we will help you to open an enquiry with the return carrier.

Yes. Please contact us with your order number. We will investigate the matter with the carrier and, depending on the outcome, offer you a free replacement or a full refund.

Yes, if you have received the order confirmation email, your order has been successfully processed, regardless of how many attempts were made. Previous failed attempts will not result in any charges: only the successful transaction will be debited. If in doubt, please check your bank statement (there should only be one entry) and your customer account on afteressentials.com.

When PayPal shows a payment as ‘pending’, our system is waiting for final confirmation from PayPal before confirming the order. This can take anywhere from a few minutes to a few hours. If the status hasn’t changed after 24 hours:

1. Log in to your PayPal account to check the exact status.
2. Please contact us; we can check on our end and, if necessary, cancel the blocked transaction so that you can place your order again.

We accept the following payment methods:

• Credit cards: Visa, Mastercard, American Express, Cartes Bancaires (CB)
• Digital wallets: Shop Pay, Apple Pay, PayPal
• Local payment methods: Bancontact (Belgium), EPS (Austria), iDEAL / Wero (Netherlands), MobilePay, Przelewy24 (Poland)

All transactions are secured by 3D Secure authentication.

See the previous section on confirmation emails. If your card has been charged but you haven’t received anything after a few hours, please contact us with your name and the approximate date and time of the order; we will locate the order and resend the confirmation.

Invoices are not automatically available in your customer account. To receive one, please send us a request via our contact page, stating your order number. We will then send your invoice to you by email.

No paper invoice is included with the parcel by default. You can therefore give the order as a gift with complete peace of mind; the invoice is available on request via our contact page.

Our parcels are dispatched without a paper invoice or any price details, so they are always suitable as gifts. The invoice is sent separately by email to the account holder.

As orders are processed within 3 working days and delivery by the carrier typically takes a further 2 to 7 working days, we recommend:

1. To place your order at least 10 working days before your desired delivery date for standard delivery (DPD), or 5 working days for Chronopost Express.
2. To specify your preferred delivery date in the order comments; we will prioritise the preparation of your order.
3. During busy periods (Black Friday, Christmas), please allow an extra 2 to 3 days.

In the event of a genuine emergency, please contact us before placing your order so that we can confirm whether this is feasible.

The exact dimensions are listed on each product page. Here is a summary of our ranges:

Adult ponchos, one size fits all, suitable for all adult sizes:

• Beach, Rain, Plaid: 108 cm long × 88 cm wide
• High End: 113 cm long × 91 cm wide

Children’s ponchos, 3 age groups based on the child’s height (not strictly their age):

• Babies: child’s height 89 to 110 cm, approximate age 18 months to 4 years
• Young children: child’s height 110 to 130 cm, approximate age 4 to 8 years
• Children: child’s height 115 to 145 cm, approximate age 5 to 12 years

The children’s rain poncho measures 84 cm in length × 74 cm in width.

If you are unsure between two age ranges, we recommend choosing the larger size; the poncho needs to be loose-fitting to fulfil its purpose (slip easily over a wet swimsuit, cover the shoulders and back).

If the order hasn’t been dispatched yet, please contact us as soon as possible and we’ll amend it. If it’s already been dispatched, you can return it and order the correct size (see the Returns section).

Yes, the High End range is larger than our standard adult ponchos: 113 cm long × 91 cm wide (compared to 108 × 88 cm). If you’re looking for a poncho that offers more coverage, this is the range for you.

The age ranges for our children’s ranges overlap deliberately, as it is the child’s actual height that takes precedence over their age:

• Babies (89 to 110 cm): from around 18 months to 4 years
• Young children (110 to 130 cm): from around 4 to 8 years
• Children (115 to 145 cm): from approximately 5 to 12 years

For a 5-year-old measuring 108 cm, the Babies range is still perfect. For a 5-year-old measuring 120 cm, choose the Young Children range. If in doubt, go for the next size up.

Click on the ‘Notify me’ button on the product page: you’ll receive an automatic email as soon as the item is back in stock. Styles from the permanent collections are usually restocked every season. Limited editions (Artist Series, collaborations) are often not reissued, so if you like a particular style, don’t wait.

This means that the item you ordered went out of stock between the time you placed your order and when we processed it (our stock is shared between our website and retailers). We prefer to issue a refund straight away rather than keep you waiting. You should have received an email explaining this; please check your spam folder or contact us if you haven’t received anything.

• 100% cotton, thicker, more absorbent, dries more slowly, softer to the touch.
• 50% cotton / 50% polyester, lighter, dries faster, perfect for sport and travel.
• Microfibre, ultra-compact, dries very quickly, ideal for surfing and beach trips.

The choice depends on your use: family beach days → cotton; surfing / sport / travel → microfibre or a blend.

Our rain ponchos are water-repellent and waterproof under normal conditions (showers, steady rain). In very heavy, prolonged rain, or if the fabric rubs against or is pressed against clothing, a small amount of moisture may penetrate. For maximum waterproofing, the hood must be pulled up and the poncho must not be pressed tightly against the body.

Yes, we produce customised ranges subject to a minimum order quantity (which varies depending on the model and the technique required: embroidery, flock printing, or screen printing). Please contact us via our contact page, selecting the option ‘B2B Partnerships’ and providing details of your project (quantity, base model, design, and desired delivery time) to receive a quote.

Yes, provided the order has not yet been processed. Please contact us as soon as possible (ideally within an hour) via our contact page, stating your order number and the change you wish to make (item, size, delivery address, or full cancellation). Once the parcel has been dispatched, the only option available is to return it.

Please reply to us from the correct email address, stating the incorrect address, your name and the approximate date of your order. We will correct the details and resend the confirmation.

First, check your spam folder: the registration email contains the code. If you can’t find it after 24 hours, please contact us via our contact page using the email address you used to register.

On the login page, click on ‘Forgotten password’, enter your email address and follow the instructions sent to you by email. If you don’t receive the email, check your spam folder and then contact us.

No, only one promotional code can be used per order, unless otherwise stated in a specific offer.

Unless otherwise stated, promotional offers cannot be combined with items that are already on sale or marked down. The exact terms and conditions are always stated on the offer page.

Please contact us via our contact page, providing:

• Your order number
• A description of the fault
• Clear photos of the fault and the product label

We treat these requests as a priority. Depending on the nature of the fault, we offer a free replacement, a discount or a refund.

Our products are covered by the statutory guarantee of conformity (2 years). Please contact us with photos and your order number: if the fault is due to a hidden defect or a manufacturing fault, we will handle the matter. Normal wear and tear and damage resulting from improper use (unrinsed salt water, prolonged exposure to UV light, unsuitable washing methods) are not covered.

Please contact us via our contact page, selecting the subject ‘B2B Partnerships’ and providing the following details:

• The name and address of your shop (physical and/or online)
• Your SIRET number / intra-Community VAT number
• The brands you already stock and your market positioning
• The country / area covered

We will get back to you with our professional catalogue, our reseller price lists and the terms and conditions for opening an account.

Yes, we are in regular contact with distributors in Europe and elsewhere. Please send us a presentation of your company and the market you serve.

Please send us a message with your links, your editorial focus and the audience you reach. We consider requests on a case-by-case basis.